David Hackett · Internal Candidate · Field Engineering

From CSM to TAM

•10 years in post-sales account management, spanning: Cloud Data Warehousing & Data Analytics, Error Monitoring & Observability, Feature Management & Experimentation, Web Development & Agentic Cloud Infrastructure.
•3 years of closing experience.
•2+ years embedded alongside Vercel's solution architects & platform architects.
•A proven track record of adaptability and rapid mastery across new domains.
•Ready to own the post-sales technical relationship.

Strategic Pod Operating Model '21-'24

Expansion CSM of Year FY25 · FLOW

Friend of the Field FY26 · FLOW

Vercel Performance

Customer Dollar Retention (CDR) FY25 - FY26

101%

Q2 FY25 CDR

161%

Q3 FY25 CDR

204%

Q4 FY25 CDR

112%

Q1 FY26 CDR

122%

Q2 FY26 CDR

Expansion & Renewal ARR FY26

Q3 FY26

$418k

Renewed

$455k

Expanded

Q4 FY26

$928k

Renewed

$522k

Expanded

v0 Adoption · Q1 FY27

Driving enterprise activation across v0 accounts.

eBay

Users+323%

Prompts+458%

Okta

Users activated1 → 96

Prompts created7,349

Thomson Reuters

Users+34%

Prompts+136%

Upstart

Users+56%

Prompts+9%

LaunchDarkly Strategic Pod · 6 Enterprise Accounts

3 yrs · 1 AE + 1 SE + 1 CSM

Revenue growth, retention, and partnership continuity across a dedicated portfolio.

Charles Schwab

Offered a direct contractor role for SDLC architecture modernization, issued a Schwab laptop.

$240k→$4.1MARR

Disney Streaming / Hulu

$600k→$2.4MARR

Disney Parks, Experiences & Products

$180k→$1.6MARR

Intuit

Saved full churn · migrated final managed-service customer to multi-tenant platform

$1.1M→$2.0MARR

Warner Bros. Discovery

$130k→$710kARR

Morgan Stanley

$60k→$680kARR

Sisense Sales Results

Sisense Account Manager · $750k/yr quota '17-'18

173%

2018 · President's Club

$1.3M

Closed-Won 2018

103%

2017 Attainment

$772k

Closed-Won 2017

92%

2016 Attainment

$230k

Closed-Won 2016

Team Lead/Interim People Manager - 2019

5 ICs · Commercial Segment

Managed a $2M book of business while serving as interim people manager, reporting into Director of CS.

113%

Team NDR

Technical & Professional Development

Self-directed upskilling aligned to value consulting and platform engineering.

Functional Literacy:

C'21–'24

Python'21–'24

JavaScript'21–'24

React'24–'26

Next.js'24–'26

TypeScript'24–'26

Flask'24–'26

SQL'16–'20

Dev Tool Experience

Cursor'25–'26

Claude Code'25–'26

Codex'26

GitHub'21–'26

Honeycomb'24–'26

Grafana'23–'24

Postman'25–'26

Business Training

PMP Bootcamp'22

Change Mgmt. Cert.'23

Command of the Message Cert.'21

MEDDPICC Cert.'21

Career Goal 2026+

Enterprise Technical Consulting:
• Manage AI transformation initiatives within the Fortune 500.